Cafe Volunteers at Merlin MS Centre

The Merlin MS Centre is a Cornish charity providing therapies, support and information to people with long-term health conditions. Within the Centre we run a small café which is open Monday to Thursday 11 am - 3pm and is operated by a team of volunteers overseen by the Volunteer Coordinator. It was set up in January 2018 and received a 5* Food Hygiene rating.

https://www.merlinmscentre.org.uk/

The strategy behind the café is to provide a low-cost food and beverage provision to encourage Centre users to stay and meet other people – helping to prevent isolation and loneliness for those with long-term conditions. It is open to all - visitors, staff and volunteers providing a small income stream for the charity.

The café has been a positive addition to the Centre services and as with any new venture it has been a learning curve. We would like to maintain and improve the level of service, ensuring consistency and excellent customer service and therefore we are seeking a volunteer café supervisor role.

Main Duties and Responsibilities

• Prepare food and beverages for the Merlin MS Centre Clients, Staff, Visitors etc
• Taking Customer orders.
• Take payment from customer using the Till and card machine. Training will be given.
• Customer Service
• Food Preparation
• Ensure all paperwork in relation to food safety are checked daily to meet both legal requirements and best practice.
• Ensuring the café maintains a high rating of food hygiene and procedures e.g. day dots; checking food temperatures and deep cleaning procedures.
• Check off stock on arrival for quality and correct amounts.
• Follow cleaning schedule on daily basis.
• Follow the guidelines of the Food & Hygiene Training
• Follow guidelines of Food Safety with regards to Allergies
• Clear and clean the tables.
• Help to set up and clear away conferences.
• Ensure refreshments are provided from the café for conference delegates to a high standard and according to the booking requirements.
• Cashing up at the end of the day – Training will be given.
• Skills and Experience

We are looking for someone who has the following:

• Good Customer Service Skills
• Ability to learn new things
• Food Hygiene Certificate or willingness to update skills.
• Understanding and empathy with our service users.
• Ensuring the café maintains high rating of food hygiene and procedures e.g. day dots; checking food temperatures and deep cleaning procedures.
• Reference ID: CV21

COVID-19 considerations:

We have reduced our operating hours and will have no more than 2 people working in the Cafe area.