Dyslexia Cornwall - Helpline Advisor Volunteer

Dyslexia Cornwall is registered as a Charitable Incorporated Organisation.  It was first established in 1991 by a small group of concerned parents who wanted to help dyslexic people of all ages to reach their full potential.

Over the past 25 years Dyslexia Cornwall has successfully provided high quality services to local people with dyslexia, their families, employers, educators and the wider community.

Dyslexia Cornwall works in partnership with the local authority, schools, training providers, Jobcentres, employers and the wider voluntary sector. Our volunteers and staff are trained to offer high quality information, advice and guidance on all issues relating to dyslexia.

We are looking for enthusiastic and dedicated volunteers to join our extended team. We have the following roles available:

Helpline Advisor 

Give advice and guidance to a range of clients by phone or email.  Undertake research to underpin the advice given. Full training and support will be given.

(Full job description on request) 

The skills you will need:

• Background or experience in education or training others (desirable)
• Good listening skills.
• Ability to work independently and as a member of a team
• Commitment to the work of Dyslexia Cornwall and the committee of trustees.
• Positive telephone manner
• Ability to give advice with impartiality, fairness and the ability to respect confidences
• Good IT skills
• Good organisational skills
• Excellent communication and interpersonal skills
• A willingness to devote the necessary time and effort needed.