Welcome Desk Volunteer

WELCOME DESK VOLUNTEER

Help people feel welcome and find what they need

This role is about being a friendly, visible presence at the front of the building. You’ll be based at the Welcome Desk, offering a first point of contact for visitors and helping them feel comfortable, confident and able to access what’s on in the building and the community.

What you’ll do

On a typical shift you might welcome people as they arrive, answer questions about events, activities and services, support booking enquiries for tickets, room hire or desk space, and signpost people to the right person or organisation. You’ll also help keep the desk tidy, keep information up to date, and collect simple feedback or track enquiries where needed. Tasks will vary depending on what’s happening in the building.

What you need

No formal experience is needed. This role suits someone who is friendly and approachable, enjoys talking to people, is confident working independently and is comfortable using a computer for basic tasks. You’ll be shown how everything works, then trusted to get on with it.

When you’ll volunteer

Most volunteers do one shift per week or fortnight, with the option to do more if you’d like.

Shifts run 9:30 –12:30 or 11:30–3.00.

What you’ll get from it

You’ll be part of a welcoming community space, meet new people and build confidence. You’ll gain communication and front-of-house skills and have access to volunteer perks, including discounts and events, with the opportunity to earn free tickets (capped annually).

Why this role matters

You are the first point of contact for many visitors. You help people feel welcome, find what they need, and connect to what’s happening in the building and wider community.